Customer Service / Call Center
Lead Cashier
General Cashier
Inbound Call Center Supervisor
Inbound Call Center Lead
Inbound Call Center Representative
Outbound Call Center Representative
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| Lead
Cashier
Core Functions: Supervises and trains cashier
staff. Receives and oversees a variety of payments
and other cash and cash-related transactions,
verifies and posts to appropriate accounts and
issues receipts. Prepares daily cash bags for
cashiers. Maintains and balances vault cash
and daily cashier charge activity. Investigates
and resolves any out-of-balance problem. Prepares
cash receipts for bank deposit. Prepares daily
cash reports and balances the cash drawer.
Requirements: 2+ years of customer service
experience. High school diploma or equivalent
typically required. 
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| General
Cashier
Core Functions: Receives incoming cash for purchases.
Determines correct change by analyzing sales
slips or cash receipts. Accepts and records
payments on customer accounts. Examines and
counts money. Answers questions in person and
over the phone.
Requirements: 6+ months customer service experience
preferred.
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| Inbound
Call Center Supervisor
Core Functions: Supervises the call center's
day-to-day operations and activities, including
but not limited to, call load, service level,
and training. Serves as point of contact for
Call Center representatives. Analyzes call load/queues
to determine staffing needs. Monitors programs
and procedures to ensure maximum customer satisfaction.
Requirements: Typically requires 2+ years customer
service and supervisory experience, industry
knowledge and applicable coursework preferred.
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| Inbound
Call Center Lead
Core Functions: Answers customer questions and
concerns regarding accounts, products, or services.
May place outbound calls in response to customer
questions. Serves as a contact between customers
and organizational departments. Troubleshoots
customer problems and resolves within defined
guidelines. Assists supervisor during evening
hours and as needed. Assists with selecting
and training new hires as needed.
Requirements: 2+ years of related experience
and industry knowledge typically required.
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| Inbound
Call Center Representative
Core Functions: Assists incoming customer calls
(does not place outgoing calls). Answers basic
questions about products and services. Provides
information about product pricing and availability.
Receives orders for products over the phone.
May refer customers to other product lines or
service options.
Requirements: Typically an entry level position.
6+ months customer services experience preferred.
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| Outbound
Call Center Representative
Core Functions: Contacts customers to sell company
products and services. Processes orders and
assists with any next steps. Utilizes company
database to track customer purchases and feedback.
May call current or potential customers to survey
preferences and other market research topics.
Requirements: Typically an entry level position.
6+ month’s customer service experience
preferred. |
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